The Profiles Customer Service Survey

The Customer Service Survey provides a method for measuring the customer service knowledge, aptitudes, and skills of employees and prospective employees. 

Fast Results - Essential Information
The quality of customer service a business provides will determine its success or failure in the competitive marketplace. The survey indicates the degree to which people have these qualities: 

  • Knowledge (People Skills, Courtesy, Common Sense) 

  • Assertiveness (Persuasive, Confident, Outgoing) 

  • Persistence (Persevering, Unwavering, Emotionally tough) 

  • Empathy (People-focused, Relationship-oriented) 

  • Drive (Highly competitive, Aggressive, Opportunistic) 

  • Organization (Organized, Conforms, Routine-focused) 

  • Maturity (Sound judgment, Stable, Tolerant) 

  • Creativity (Inventive, Unique, Innovative) 

  • Incentive (Recognition, Feedback, External) 

In just 20 minutes, an employee or job candidate can respond to the Profiles Customer Service Survey, providing the information employers need in a variety of situations.

Descriptive Report
The Profiles Customer Service Survey Report has graphic and descriptive written data to describe the attributes of the person being assessed. The report also pinpoints specific knowledge and training needs. A Customized Service Pattern indicates a job candidate’s or employee’s suitability for customer service responsibilities by giving a percentage match to your Job Match Pattern.

Profiles Call Centre Survey

Call Centres employ millions of people. Telemarketing has become an important marketing method, but the industry needs better hiring methods in order to become more efficient.

Being an effective call centre employee requires far more than the ability to speak on the telephone. That’s the need the Profiles Call Centre Survey addresses. 

What it Takes to Succeed
The Profiles Call Centre Survey measures a variety of characteristics, each of them is important to being productive in a call centre environment. These characteristics are: 
1. Understanding of Sales Practices 
2. Assertiveness (Persuasive, Confident, Outgoing) 
3. Persistence (Persevering, Unwavering, Emotionally tough) 
4. Empathy (People-focused, Relationship-oriented) 
5. Drive (High competitive, Aggressive, Opportunistic) 
6. Organization (Organized, Conforms, Routine-focused) 
7. Maturity (Sound judgment, Stable, Tolerant) 
8. Creativity (Inventive, Unique, Innovative) 
9. Incentive (Recognition, Feedback, External) 

Use for Hiring and Assessing Employees
The Profiles Call Centre Survey has graphic and descriptive written data to describe the attributes of the person being assessed. The report also pinpoints specific knowledge and training needs. A Customized Service Pattern indicates a job candidate’s or employee’s suitability for customer service responsibilities by giving a percentage match to your Job Match Pattern. 

Click here to request a sample report.

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Assessments Online
Profiles' assessments are administered over the Internet for maximum convenience. Results are immediate and the reports you choose are in your hands in just minutes.

When To Use
If the benefits of a strong well motivated team are clear then the missed opportunities and the wasted time dealing with “people problems” are sometimes not so clear ...

Interviews
That most traditional and widely used of recruitment tools – and yet studies show that the ability to do well in an interview has a low correlation with the ability to do well in the job itself. In the region of 14% correlation – only one in seven is a successful hire!